Better Managers
Make Better Mondays
SwiftLeadership® Café is a “leader-led” manager development program that provides on-demand tools for great leaders to build great leaders.
What is the Café?
The SwiftLeadership® Café is an internal “leader-led” manager development program that provides on-demand content for your company’s leaders to train other leaders in order to build more effective, engaged teams. The Café’s online platform is easy to use and gives you streamlined access to 20 (and growing) leadership development training topics (modules,) that can be delivered by your leaders to your front-line supervisors in an ongoing (monthly recommended) cadence during regularly scheduled staff meetings. We provide all of the tools and content that you will need to deliver each module in just 45-60 minute increments, allowing practical leadership skills to be developed within the organization without taking time away from day-to-day business. The content is updated and new modules are added regularly, so that your team can continue to benefit from the Café over time. To help you get started right away, we also include an initial “Train-the-Trainer” session.
How will the Café’s “Leader-Led” approach benefit your Company?
SwiftLeadership Café’s “leader-led” format turns your leaders into trainers of leadership content and lets you manage your company’s own internal leadership training program. This “leader-led” approach puts the control back in your hands. Some of the benefits include:
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Flexibility to train your leaders on your schedule and at your convenience.
You no longer have to coordinate with an outside facilitator and deal with scheduling conflicts. No more missing trainings - you can always repeat the content at any point.
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Capacity to control the frequency and delivery method of the training sessions.
Since you have on-demand access to the content, you can deliver each module on the schedule that fits your teams’ needs. The training sessions can be conducted in-person, or virtually – whatever works best for your company.
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Ability to make the trainings feel personalized to your company or even a specific department.
No one knows your company better than you -- when your leaders present the Café Modules, they can take a more personalized approach by including anecdotes from your company and tying in company-specific information that is unique to your Company’s culture.
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Control over the order that the modules are presented in.
They are designed to be taught in any order, based on the needs and priorities of your organization.
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Build confidence, credibility and respect for your leaders who are delivering the content.
When your leaders present the modules rather than an outside facilitator, they become the experts.
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Promote a strong leadership team culture within your company.
The Café provides your leaders with a unified language and supplies them with tools to foster a learning and growth environment.
A Look Inside the Café
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On-Demand Leadership Development Tool-Kit
The SwiftLeadership Café is your company’s very own leadership development program powered by decades of corporate leadership experience.
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Present In-Person or Virtually
The Café is designed to meet the changing needs of our global business landscape by making it easy to present the training modules in-person or virtually. Whether your team is in-house or on the other side of the world, the Café works for your company. No matter where you are, or they are.
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Powerful Content – Automatically Updated
The Café’s 20 Café modules (and growing) are conveniently stored and updated in your online portal so you always have access to the most current content.
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Everything in One Place – Ready for You!
All of the tools (presentations, facilitator guides, participant handouts and more) you need to get started facilitating compelling leadership training sessions to your teams can be found in one place, available on-demand and at your fingertips.
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We Make Facilitating Easy
With a subscription to the SwiftLeadership Cafe, you will receive a “Train-the-Trainer” session, as well comprehensive, detailed Facilitator Guides for each module. We set you up for success…no one will know if you’ve never conducted a training before!
A Subscription to the SwiftLeadership Café gives you:
On-demand access to the SwiftLeadership Café portal where the most up-to-date manager training tools and content are available at your fingertips.
Access to 20 (and growing) dynamic leadership training modules designed to make it easy for your leaders to deliver a comprehensive manager training program to their frontline supervisors in 45-60 minutes during regularly scheduled staff meetings.
A PowerPoint deck, detailed facilitator guide, printable presentation and participant handouts for each module. Some modules also include resource lists, leadership activities, and any associated exercises, assessment tools, and handouts.
A 45-60 minute “Train-the-Trainer” session to prepare your internal facilitators to deliver the program.
A cost-effective subscription model that provides you with new modules and module updates during the life of your subscription.
The Modules
Building Accountability
- Define the accountable organization
- Understand the benefits of increased accountability and the impact of low accountability
- Learn elements present in accountable organizations
- Identify ways to nurture and sustain a culture of accountability
Coaching for Results
- Understand coaching as an essential part of management
- Learn a coaching tool that optimizes outcomes
- Explore coaching behaviors
Conducting Effective Meetings
- Learn to scrutinize the need for a meeting
- Understand meeting planning fundamentals
- Learn how to design an outcome-based agenda
- Explore some facilitation best practices
- Identify ways to support follow up and follow through on meeting outcomes
Creating a Shared Team Purpose
- Understand the importance of a shared team purpose
- Explore the implications of no shared purpose, and opposing purposes
- Learn a simple 2-step tool to find out if you have a shared purpose
- Learn how to create a shared purpose and align team members
Creating Effective Teams
- Learn the definition of an effective team
- Identify actions that support team effectiveness
- Measure your team’s effectiveness
Creating Lasting Employee Engagement
- Learn the definition of employee engagement
- Understand why engagement is critical to organizational success
- Identify ways to create “sticky” engagement
Decision Making in Leadership
- Learn the seven steps in decision making
- Understand the “yes, and” concept
- Explore the Six Thinking Hats as a powerful tool for effective decision making
- Navigate a decision-making exercise to put new learning into practice
Developing SMART Goals
- Examine goals as a driver of organizational accountability
- Understand how strategy informs goal setting
- Explore various types of goals
- Learn the SMART goal model
Effective Communication Skills
- Learn and understand your communications style through a communication assessment
- Understand other communication styles
- Learn how understanding styles supports communication effectiveness
Efficient Time Management
- Learn the impact of wasted time
- Examine how we spend our time
- Use a Prioritization Matrix to analyze time
- Learn time management strategies
High-Impact Hiring
- Learn about high impact posting
- Discover purposeful interviewing techniques
- Understand how to avoid common interview challenges and pitfalls
Leading from Values
- Explore Integrity as “the value about values”
- Understand the impact of values on how we do business and treat others
- Examine the Values Ladder
- Learn how to link values to results
Managing Change
- Understand the personal side of change
- Learn an approach to change management that supports sustained success
- Examine resistance and how to effectively minimize its impact
Managing Conflict
- Understand typical responses to conflict
- Learn root causes of workplace conflict
- Examine five conflict management approaches
- Identify behaviors that support productive conflict
Managing Remote Employees
- Assessing remote work arrangements
- Challenges for remote employees
- Developing and managing a successful remote work arrangement
New Manager Development
- Explore the manager role
- Discuss effective management
- Learn about mistakes managers make
- Learn 10 tips for management effectiveness
Providing Impactful Feedback
- Overcome reluctance to providing feedback
- Learn an impactful feedback model
- Examine five feedback best practices
- Fuel a culture of ongoing, respectful feedback
Respectful and Inclusive Leadership
- Understand the impact and implications of a respectful, inclusive workplace
- Learn how managers support a culture of respect and inclusion
- Explore unconscious bias and microaggressions
- Learn how to lead a respectful confrontation
Respectful Employee Terminations
- Manage the inherent risks in team member terminations
- Learn how to effectively manage resignations and terminations
- Examine termination best practices
Successful Customer Relationships
- Understand that internal and external customers require the same general approach
- Learn 5 steps to a successful customer relationship
- Examine your organization to identify ways to support elevated customer satisfaction
Understanding Behavioral Styles
- Learn about 4 behavioral styles
- Identify our own behavioral style
- Understand how behavioral styles influence communication
- Learn strategies to more effectively interact with each style
Frequently Asked Questions
What is the SwiftLeadership® Café?
SwiftLeadership® Café is a leader-led leadership development program that provides organizations of any size with the tools and framework to create an internal leadership development program.
It is designed to be delivered by your leaders to your front-line supervisors in an ongoing (monthly recommended) cadence during regularly scheduled staff meetings.
What does leader-led mean?
The “leader-led” format turns your leaders into trainers of leadership content. The topics are designed to be taught in any order, based on the needs and priorities of your organization, and contributes to a strong leadership team culture with a unified language.
What is included in the SwiftLeadership® Café membership?
You get a personal web-portal that gives you access to the 20 (and growing) Café modules that are continuously refined based on the ever-changing demands of employees, managers, and the business world.
Your SwiftLeadership® Café membership includes a Train-the-Trainer session where you will learn how to get the most out of each module.
The subscription model ensures that you always have access to new modules and module updates.
What is included in a Café module?
Each module includes:
- An embedded presentation that can be presented directly from your member portal
- A printable presentation
- Presenter's notes
- Participant handouts
Each module is delivered in just 45-60 minutes, allowing practical leadership skills to be developed within the organization without taking time away from day-to-day business.
Can I cancel at any time with the monthly payment plan?
There is a minimum 1 year commitment for the Café membership. You can cancel any time after 1 year with the monthly plan.
How do I know if the Café is right for my team?
SwiftLeadership® Café includes 20 modules (and growing) across a variety of leadership development topics like Building Accountability, Managing Remote Employees, and Respectful Employee Terminations. Every module has been designed to help teams of any size establish a impactful leadership training program.
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Shannon Swift
CEO at Swift HR Solutions
First VP of HR @ Zillow -
Delise Simmons
CCO at The Culture Think Tank
Previously Leadership Development @ Southwest Airlines University